FAQ – Shipping, Production & Returns
Frequently Asked Questions
⏱ Production & Delivery Times
How long does it take to receive my order?
All of our apparel is made to order. Please allow 11–15 business days from the date of purchase for production and delivery. This includes 3–7 business days for production and 5–8 business days for shipping.
Why does it take that long?
Each item is custom-printed just for you after your order is placed — we don't hold pre-made inventory. This ensures the highest quality and lets us offer unique designs you won't find anywhere else.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping. All orders ship via standard delivery through our fulfillment partners.
📦 Order Tracking
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use that number to track your shipment directly. We also use Track123 to provide real-time tracking updates — check your confirmation email for your tracking link.
My tracking hasn't updated — what should I do?
Tracking can take 24–48 hours to update after your order ships. If it's been more than 3 business days with no movement, please contact us at our contact page.
📐 Sizing
How do I find the right size?
We recommend checking the size chart on each product page before ordering. Our tees, hoodies, and hats each have their own sizing guide. When in doubt, size up — our graphic tees have a relaxed fit.
Do you offer family matching sets?
Yes! Many of our designs — including our Juneteenth collection — are available in sizes for the whole family, from toddlers to adults. Filter by collection to find matching styles.
🎨 Custom Proofs
What is a custom proof?
For select custom orders, we'll send you a digital proof of your design before it goes to print. You'll receive an email with a link to review and approve your proof. Production does not begin until you approve your proof.
How long do I have to approve my proof?
Please review and approve your proof within 48 hours to avoid delays. If we don't hear back, we may proceed with the design as submitted.
Can I request changes to my proof?
Yes — you can request revisions directly through the proof review link. We want you to love your order before it prints!
🔄 Returns & Cancellations
Can I cancel my order?
Cancellations are accepted within 24 hours of purchase, before production begins. After that, your item has already entered the print queue and cannot be cancelled. Please contact us immediately at our contact page if you need to cancel.
What is your return policy?
Because each item is made to order, we do not accept returns or exchanges for sizing issues or change of mind. However, if your item arrives damaged, defective, or incorrect, we will replace it at no charge. Please contact us within 7 days of delivery with a photo of the issue.
What if my order is lost in transit?
If your order hasn't arrived within 20 business days of your purchase date, please reach out and we'll investigate with our fulfillment partner and make it right.
💬 Still Have Questions?
We're happy to help! Visit our Contact page to send us a message and we'll get back to you as soon as possible.